Dear Customer,
 

During the Christmas and New Year Holidays, the following opening hours apply for the Support team at Zpark!

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We have regular opening hours on non-holiday weekdays: 08:00–12:00, 13:00–17:00

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Adjusted Opening Hours:
Christmas Eve (24th of Dec): Closed
Christmas Day (25th of Dec): Closed
Boxing Day (26th of Dec): Closed
New Year's Eve (31st of Dec): Closed
New Year's Day (1st of Jan): Closed
Epiphany (6th of Jan): Closed

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

Between 09:45 and 10:30 there was a disruption in the system.

The system is now back to full functionality.

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

We would like to inform you that our telephones will close earlier on Friday, December 6th.

The opening hours for this day are 08:00 - 12:00 and 13:00 – 15:00.

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We apologize for any inconvenience and thank you for your understanding.
 

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

Between 15:30 and 16:30 there was a disruption in the system. The system is now back to full functionality.

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

The disturbance regarding the sending of SMS codes has been fixed this evening.

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

Between 22:45 and 00:15 there was a disruption in the system.

The system is now back to full functionality.

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

Between 14:30 and 15:30, the system experienced minor disruptions affecting login functionality and SMS code delivery. The issue has now been resolved with restored system functionality.

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Unfortunately, the SMS code delivery is still inactive at the moment. The latest code sent out should work.

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

The server update was completed without affecting the system. 

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

We would like to inform you that a planned server update will be performed as below:

 

Starting time: 22:00 Friday 22nd of November

Closing time: 08:00 Monday 25th of November

 

Impact: During this time, app and system performance is expected to function as usual, but minor discrepancies may occur.

​

This maintenance is necessary to ensure stability and improve the performance of our systems.

 

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

The operational disruptions that occurred has now been resolved.

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/ The Support Team

Zpark Energy Systems

Dear Customer,

​

We are experiencing operational disturbances, and we are currently troubleshooting the issue.

​

/ The Support Team
Zpark Energy Systems

Dear Customer,
 

The operational disruptions that occurred on the 13th of May have now been resolved. Restarting the app might be necessary to regain functionality.
 

/ The Support Team

Zpark Energy Systems

Dear Customer,
 

After the recent disturbances, it may be necessary to reconnect your device.
 

Follow these simple steps:

1. Open the app and click on the plus icon in the upper right corner of the screen.

2. Scan the QR code at your location or enter your Zpark ID manually.

3. Connect to location mode. Please note that an access code may be required.
    

Extended opening hours for support

After this week's events, our support has extended opening hours today and this weekend:

• Friday: 08:00-20:00

• Saturday & Sunday: 10:00-14:00
   

Contact us if you need help reconnecting your device.

0920-46 80 80
 

Zpark Energy Systems
/ The support team

Dear Customer,
 

We are experiencing operational disturbances. Troubleshooting has begun and more information will continuously come out in pace with our actions.
 

Zpark Energy Systems
/ The support team

We are pleased to announce that the planned system update has been completed successfully. The update was carried out without any major interruptions, and all system functions are now fully accessible.
 

Important points to note:

• You can now reschedule your engine heater as desired.

• If you experience any small adjustments or irregularities after the update, please contact our support and we will help you.
   

We're here to support you, so don't hesitate to get in touch if there's anything you're wondering about. For further questions or for support, please contact our support team via phone 0920-46 80 80 or e-mail support@zpark.se.

We would like to inform our users that we are currently carrying out a system update and during this period some functions may be limited.
 

Important points to note:

• Current charging and other active services are not affected during the update.

• Some services and functions may be unavailable for shorter periods.

• We expect the update to be completed within 4 hours and we will notify you when the update is complete.
   

We thank you for your understanding, for further questions or for support, please contact our support team via phone 0920-46 80 80 or e-mail support@zpark.se.

We would like to inform our users about a planned system update that will take place on January 16th at 10:00 (CET).
 

Important points to note:

• Current charging is not affected and will continue as normal.

• Engine heaters that are scheduled during the update will not work.

• The system is expected to be fully operational within 4 hours of the start of the update.
   

For questions or support, please contact our support team via phone 0920-46 80 80 or e-mail support@zpark.se.

Dear Customer,

 

The problem has now been fixed, if you still find any problems, please contact our support team 0920-46 80 80

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Zpark Energy Systems
/ The support team

Dear Customer,

 

The problem has now been fixed, if you still find any problems, please contact our support team 0920-46 80 80

​

Zpark Energy Systems
/ The support team

Dear Customer,

We are experiencing some new operational disturbances. Troubleshooting has begun and more information will continuously come out in pace with our actions.

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Zpark Energy Systems
/ The support team

Dear customer,

 

We are currently experiencing disruption in the operation of our control units since 6:51 AM today. Troubleshooting has started, and more information will be continuously updated as we take action.

 

You can find ongoing information at https://www.zpark.se/driftinfo

 

Zpark Energy Systems

/ Jonas with the support team

All Zpark systems now updated. Activation of the engine heater and charging takes place via app starting at 3 pm today, Wednesday. Some delay may occur during the next 48 hours.

 

Gradual transition to normal use is expected to be completed during this period. If you have already connected the vehicle, you must reactivate charging and the heater via the Zpark app.

 

All outlets have now been updated and are expected to function normally within 48 hours.

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In some parks, some delay may occur as they are reconnected and the load momentarily increases. We apologize for the inconvenience this may cause

 

Please report any deviations via 0920-46 80 80. Current information https://www.zpark.se/driftinfo

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Zpark Energy Systems 

/ Jens & The support team

All systems have been debugged during the current weekend and based on this we have carried out a series of improvement efforts which we are now checking. We expect to gradually begin reconnection via app during the current week. And with this, an SMS will be sent out to all users. 

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Zpark Energy Systems 

/The support team